|by Sally Fansler, PT|
We apply this at Lakeshore Physical Therapy by making every interaction with our patients easier and more streamlined. In the complicated flow chart of the healthcare arena, we know how refreshing it is to have an experience that is simple: allowing the patient to talk to a human being whenever possible, smiling throughout the day, and thanking our co-workers. We focus on the fundamentals of solid patient care and goal setting, making each customer service experience stand out.
Joe Maddon expresses succinct words of encouragement and a unique philosophy. “Do simple better” can be a great lesson for a sports team and all business professionals, inspiring good ol’ fashioned hard work.